Review policy
Who may write a review here, what a review must contain, and what happens to it.
Want to see one before you write one? Here is a worked example, clearly marked as an example: no part of it is real and it is attached to no company.
Who may write one
Anyone with a confirmed work email address at their own company. Free and disposable addresses are refused at registration, because the byline on a review is a firm type and a size band, and those mean nothing if anybody can claim them.
Vendors may not write reviews at all — not of their own products, and not of a competitor’s. A vendor account is refused by the software, not by a promise. What a vendor may do is reply, which is covered in the right of reply.
What a review has to contain
- At least 120 characters of prose. A rating with no explanation helps nobody decide anything.
- At least one dimension scored, out of nine: implementation, support, data quality, user experience, cost against quote, integration, reliability, responsiveness, and whether you would buy it again. Anything you cannot judge is left unscored and is reported as unscored, never as a low mark.
- One review per person, per product or company. Otherwise a motivated reviewer is an unlimited one.
What is published, and what never is
Your review appears with your job role, your firm’s type and its size band. Your name and your email address are never published, and the site holds no way to display them.
The byline is frozen when you write. If you change firm afterwards, the review still says where you were when you wrote it, because that is what a reader is weighing.
Before it appears
Every review is read by a person before anyone else sees it. Nothing is published automatically. What that person may and may not do is set out in the moderation rules.